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FREQUENTLY ASKED QUESTIONS

We are here to help

Welcome to our F.A.Q section, your go-to resource for swift answers and helpful insights. Navigate the commonly asked questions below to find comprehensive solutions tailored to your queries.

These questions are designed for seamless navigation, ensuring you swiftly access the information you need, from product details to product trouble-shooting, deliveries, and even payments, we have got you covered. Explore the comprehensive knowledge base crafted to enhance your experience and provide clarity.

Your satisfaction is our priority! Feel free to contact us via the form below if you need further assistance.

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Products Purchases Deliveries

Products

What are the dimensions and cut-out dimensions for your NETBOXes?

The dimensions and cut-out dimensions for our NETBOXes are available in the respective product specification sheet.

You may download the specification sheet from the media center page under the download section or on the respective product page.

What is your standard cable length?
Power solution

Customizable length is possible upon request.

  • Starter Cable: 3000mm
  • Connector Cable: 2000mm
Multimedia solution
  • Data patch cord: 3000mm
  • HDMI male-female: 2500mm
  • HDMI female-female: 500mm
  • USB male-female: 3000mm
What is your standard cable diameter (thickness) size?

The cable diameter (thickness) is as below:

  • 3 x 1.5mm2 standard
  • 3 x 2.5mm2 upon request
How long is the warranty period for the A. & H. Meyer products?

A. & H. Meyer Sdn Bhd will provide you with a three years warranty against technical defects in material and workmanship from the date of collection/delivery of the products under the condition that seals are not broken or tampered with and the damage was not caused by you/the customer, your contractors, agents, servants or the end user.

This warranty is also subject to our standard terms and conditions

Can the products be reconfigured?

In certain case, it is possible. Kindly contact our sales team at sales@ah-meyer.com.my for more information.

Please refrain from doing any repairs on your own to ensure your warranty remains valid.

Purchases

Where can I buy your products?

You may get our products from furniture manufacturers and our dealers.

For any projects enquiries, please contact us at sales@ah-meyer.com.my.

Do you have any distribution partners abroad?

You may find the contact information of our distribution partners on the distribution partners page under "contact us", or click here to check out.

Deliveries

What are the delivery terms?
Standard term

Our standard delivery term is Ex Works including packaging. 

For deliveries within Kuala Lumpur and Klang Valley a delivery charge of MYR 50.00 per delivery applies; this charge is waived if the combined order value exceeds MYR 1,000.00

Other terms

Other modes of transportation below are available upon request.

  • CIF (Cost, insurance and freight)
  • FOB (Free on board)
  • DDU (Delivery duty unpaid)
What are the freight charges?

Our standard freight charges are determined by the dimensions and weight of the package. To ensure fair and transparent pricing, we calculate shipping costs based on the size and weight of the packaging of your order.

For special shipment requirements and arrangements, kindly contact our sales team for further assistance. 

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